top of page

WHAT IF
LEGAL PROFESSIONALS
COULD OUTPACE AUTOMATION AND LEARN TRANSFERABLE SKILLS AT THE SAME TIME?

red arrow.png

THE CLIENT

Thoughtworks_logo.png
lexisnexis-logo (1).png
Arrow.png

 THE CHALLENGE 

The legal sector in the UK is undergoing massivetransformation, not only due to automation and technology, but also due to shifting policy and dramatic work culture stagnation.

Arrow.png

 THE IMPACT 

A strategic new service was integrated into the product roadmap. 
 

New internal innovation processes where adopted based on the process trialled during this project. 
 

LN2.jpg
LN3.jpg
live workshop.jpg
LN.png
IMG_4279.jpg
red arrow.png

 THE PROCESS 

Strategic Process.png
LN33.jpg
LN33.jpg
LN33.jpg

The legal sector in the UK is undergoing massive transformation, not only due to automation and technology, but also due to shifting policy and dramatic work culture stagnation.

Working with LEXIS NEXIS and THOUGHTWORKS, developed a Human-centred strategy based on in-depth ethnographic research and service design. A strategic pivot was created with a potential new selection of digital products to offer to their existing client base.

Arrow.png

 THE DISCOVERY (RESEARCH) 

Through a blend of enthnographic, expert interviews and desk research - deep opportunities for radical improvement surfaced

 INTERVIEWS 

LN14.jpg

 MARKET SIGNALS 

LN6A.jpg

 STAKEHOLDER MAPPING 

LN11.jpg

 USER MAPPING 

LN9.jpg

 JOURNEY MAPPING AND PAINPOINTS 

LN Journey Mapping.jpg
LN workshop pics.jpg
LN4.jpg
LN16.jpg
LN8.jpg
LN12.jpg
red arrow.png

 THE OPPORTUNITY DEFINED 

Once we became to cluster insights and synthesise them, a clear opportunity human-centred opportunity could be articulated. 

LN27.jpg
Arrow.png

 THE STRATEGY DESIGNED 

With a clear strategy in place we were able to begin the
co-creation of what a preferrable future for Lexis Nexis 
may look like. 

SHIFT IN LONG TERM TARGET USERS

LN21.jpg

ORGANISATIONAL REDESIGN 

LN6.jpg

SERVICE STRATEGY 

LN18.jpg
red arrow.png

 THE CONCEPT DELIVERED 

Through a series of ideation methods, including speculative future scenario planning and implication based backcasting we developed a clear concept which was adopted into the longterm product roadmap. 

 THREE NEW SERVICE FEATURES 

LN28.jpg

 ONE - TRACABLE UPSKILLING 

LN29.jpg

 TWO - PREDICTIVE DATAMAPPING 

LN31.jpg

 THREE - GAMIFIED USER-DRIVEN FORUM 

LN30.jpg

 IMPROVED END-TO-END USER JOURNEY 

LN32.jpg
bottom of page